UK delivery is free.
If you order before 1pm we’ll dispatch your order on the same day.
Free delivery takes up to 5 working days (usually sooner).
For faster delivery you can choose the 1st Class option (2 Working days).
The packaging we use is plastic free and recyclable.
Q: Is the Loose Tea Infuser detachable?
A: Yes, the infuser screws in and out of the lid, so you can fill it with your favourite loose tea on the go.
Q: Can I remove the tea diffuser and use the SoleCup Original Loose Tea as a coffee cup?
A: Yes, you can fully detach the loose tea infuser and use your SoleCup as a regular coffee cup.
Q: How fine are the holes on the tea infuser?
A: The SoleCup Loose Tea infuser has very fine holes to allow the tea to infuse while minimising the amount of tea leaves in the water.
Q: How do I use the infuser on the SoleCup Loose Tea Travel Mug?
A: The infuser attaches to the SoleCup lid to ensure the loose tea leaves stay inside the infuser. Simply add your favourite loose tea to your infuser, fill your SoleCup with hot water and slowly place the lid and infuser into your cup.
Q: Can I use the infuser for ground coffee?
A: The infuser is primarily designed for loose tea. However, some of our customers enjoy using their infuser for ground coffee as the perforations are very fine.
Q: What size tea can I have in my SoleCup Original Loose Tea?
A: The 12oz SoleCup will fit 340ml of liquid inside, it’s ‘tall’ at Starbucks or ‘medium’ at Costa. The 18oz SoleCup holds 510ml so it’s more suitable for a large or ‘grande’. If you’re stuck let the barista know your cup is 12oz or 18oz and they’ll be able to guide you on sizes.
Q: Are other cup sizes available?
A: We have a range of 12oz and 18oz SoleCup Originals.
Q: Is my SoleCup Original Loose Tea leak-proof?
A: Once the lid is closed your coffee or tea will not leak out from your SoleCup, however, if you place it inside a bag the lid may catch and open.
Q: How durable is my SoleCup Original Loose Tea?
A: Your SoleCup is made out of strengthened borosilicate glass, and is built to last.
Q: Is the SoleCup Original Loose Tea dishwasher and microwave safe?
A: SoleCup Originals are dishwasher safe but we recommend removing the band, and it’s microwave safe as long as you remove the lid and infuser.
Q: What is my SoleCup Original Loose Tea made of?
A: SoleCups are made from heat resistant borosilicate glass.
The grip sleeves are made from fully recyclable silicone or cork.
The lids are made with recyclable plastic and stainless steel creating a long life premium drinking experience.
The infuser is also stainless steel.
Q: Can I recycle my SoleCup Original Loose Tea?
A: Yes, your SoleCup is recyclable, and you can recycle all of our other products too.
Q: Is the SoleCup Original Loose Tea BPA and Phthalates Free?
A: Yes, your SoleCup is 100% BPA free and contains no phthalates.
Q: Will my SoleCup Original Loose Tea fit in my car cup holder?
A: Yes, your SoleCup will fit in the majority of car cup holders.
Q: How long will my drink stay warm in my SoleCup Original Loose Tea?
A: We typically advise 30-90 minutes but this is a tricky one, as it really depends on the drink. For instance, drinks without milk will stay warmer for longer.
Q: Can I buy replacement parts for my SoleCup Original Loose Tea?
A: Yes, we sell all the elements of the SoleCup Original Loose Tea separately. You can find them in our accessories section here.
Q: How do you clean the SoleCup Original Loose Tea?
A: The SoleCup Original Loose Tea is dishwasher safe, but we recommend removing your grip band and handwashing it.
You can also handwash your SoleCup in warm soapy water to clean it between uses.