Help Centre

FAQ'S

SoleCups are made from heat resistant borosilicate glass.

The grip sleeves are made from fully recyclable silicone or cork.

And the lids are made with plastic and stainless steel creating a long life premium drinking experience.

Yes, your SoleCup is recyclable, and you can recycle all of our other products too.

Yes, your SoleCup is 100% BPA free.

Yes, you’ll be glad to know your cup is dishwasher safe but please remove the bands.

Yes, if you remove the lid it’s microwave safe.

Yes, your SoleCup will fit in the majority of car cup holders.

Absolutely, your SoleCup is barista friendly and it works in all coffee shop machines.

Our lids are screw-on resulting in the best possible seal, also our lids press close making them splash proof.  However, we wouldn’t recommend putting it in a rucksack as it may get knocked open.

We typically advise 30-90 minutes but this is a tricky one, as it really depends on the drink. For instance, drinks without milk will stay warmer for longer.

Returns and Cancellations

As long as the SoleCup product has not been used we will issue a refund. Please note that the cost of return will need to be covered by the customer. 

Please note you may only return SoleCups directly to us if they were purchased by you from our shop. Alternatively, you will need to return it to the authorised SoleCup re-seller.

Cancellations
If we receive a cancellation request before dispatch, we will do our best to cancel the order and issue a full refund.

Contact Us

If you want to contact the team at SoleCup you’re in the right place!

We’re always trying to improve and your feedback really helps us to do so.

If your enquiry is about co-branding or wholesale you can click this link.

Alternatively, please contact us by using the form below and we’ll get back to you within 24 hours.

If you’d like to contact SoleCup via social media you can do so using the following links; Instagram and Facebook