What is my SoleCup Original made of?
SoleCups are made from heat resistant borosilicate glass.
The grip sleeves are made from fully recyclable silicone or cork.
The lids are made with plastic and stainless steel creating a long life premium drinking experience.
Can I recycle my SoleCup Original?
Yes, your SoleCup is recyclable, and you can recycle all of our other products too.
Are SoleCup Originals BPA and Phthalates Free?
Yes, your SoleCup is 100% BPA free and contains no phthalates.
Can I put my SoleCup Original in the dishwasher?
Yes, you’ll be glad to know your cup is dishwasher safe but please remove the band.
Can I microwave my SoleCup Original?
Yes, if you remove the lid it’s microwave safe.
Will my SoleCup Original fit in my car cup holder?
Yes, both the 12oz and 18oz SoleCup Original will fit in the majority of car cup holders.
Are SoleCup Originals compatible with coffee shop machines?
Absolutely, your SoleCup is barista friendly and it works in all coffee shop machines.
Will my SoleCup Original leak?
Our lids are screw-on resulting in the best possible seal, also our lids press close making them splash proof. However, we wouldn’t recommend putting it in a rucksack as it may get knocked open.
How long will my drink stay warm in my SoleCup Original?
We typically advise 30-90 minutes but this is a tricky one, as it really depends on the drink. For instance, drinks without milk will stay warmer for longer.
My cork band has become loose, what can I do?
Removing your cork band frequently can cause it to loosen over time. If your cork band becomes loose we recommend gently hand washing it, and allowing it to partly dry. Then place the band on your SoleCup and allow it to dry completely.
Should my SoleCup Original lid click shut?
The SoleCup lid is designed for ease of use on the go and the flap on the lid should close so that the stopper prevents any spills. You can test your lid by filling your SoleCup with cold water, closing the lid then turning it upside down, there should be no drips.
Can I buy replacement parts for my SoleCup Original?
Yes, we sell all the elements of the SoleCup Original separately. You can find them in our accessories section here.
How do you clean the SoleCup Original?
The SoleCup Original is dishwasher safe, but we recommend removing your grip band and handwashing it in warm soapy water to clean it between uses.
Does the SoleCup Original come in different sizes?
Yes, we offer two sizes of our glass travel mugs, the Original (340ml) and the Large (510ml).
Will the glass stain on my SoleCup Original?
Occasionally, some drinks can cause staining. To remove staining we recommend soaking your SoleCup in hot soapy water, and gently scrubbing the stained area with a scouring pad. For tougher stains, we recommend using a small amount of baking soda when cleaning it.
How do I use the infuser attachment on the SoleCup Loose Tea Travel Mug?
The infuser screws in and out of the SoleCup lid to ensure the loose tea leaves stay inside the infuser. Simply add your favourite loose tea to your infuser, fill your SoleCup with hot water and slowly place the lid and infuser into your cup.
What is the smoothie filter for and how do I use it?
The smoothie filter is designed to stop bits of fruit or seeds making their way through the drink opening when using your SoleCup for fruit drinks and smoothies. It simply screws in and out of the SoleCup lid.
Is the Loose Tea Infuser detachable?
Yes, the infuser screws in and out of the lid, so you can fill it with your favourite loose tea on the go.
Can I remove the tea diffuser and use the SoleCup Original Loose Tea as a coffee cup?
Yes, you can fully detach the loose tea infuser and use your SoleCup as a regular coffee cup.
How fine are the holes on the tea infuser?
The SoleCup Loose Tea infuser has very fine holes to allow the tea to infuse while minimising the amount of tea leaves in the water.
How do I use the infuser on the SoleCup Loose Tea Travel Mug?
The infuser attaches to the SoleCup lid to ensure the loose tea leaves stay inside the infuser. Simply add your favourite loose tea to your infuser, fill your SoleCup with hot water and slowly place the lid and infuser into your cup.
Can I use the infuser for ground coffee?
The infuser is primarily designed for loose tea. However, some of our customers enjoy using their infuser for ground coffee as the perforations are very fine.
Are other cup sizes available?
We have a range of 12oz and 18oz SoleCup Originals.
Is my SoleCup Original Loose Tea leak-proof?
Once the lid is closed your coffee or tea will not leak out from your SoleCup, however, if you place it inside a bag the lid may catch and open.
How durable is my SoleCup Original Loose Tea?
Your SoleCup is made out of strengthened borosilicate glass, and is built to last.
Is the SoleCup Loose Tea dishwasher and microwave safe?
The SoleCup Original Loose Tea is dishwasher safe but we recommend removing the band, and it’s microwave safe as long as you remove the lid and infuser.
What is my SoleCup Original Loose Tea made of?
SoleCups are made from heat resistant borosilicate glass.
The grip sleeves are made from fully recyclable silicone or cork.
The lids are made with recyclable plastic and stainless steel creating a long life premium drinking experience.
The infuser is also stainless steel.
Can I recycle my SoleCup Original Loose Tea?
Yes, your SoleCup is recyclable, and you can recycle all of our other products too.
Is the SoleCup Original Loose Tea BPA and Phthalates Free?
Yes, your SoleCup is 100% BPA free and contains no phthalates.
Will my SoleCup Original Loose Tea fit in my car cup holder?
Yes, your SoleCup will fit in the majority of car cup holders.
How long will my drink stay warm in my SoleCup Original Loose Tea?
We typically advise 30-90 minutes but this is a tricky one, as it really depends on the drink. For instance, drinks without milk will stay warmer for longer.
Can I buy replacement parts for my SoleCup Original Loose Tea?
Yes, we sell all the elements of the SoleCup Original Loose Tea separately. You can find them in our accessories section here.
How do you clean the SoleCup Original Loose Tea?
The SoleCup Original Loose Tea is dishwasher safe, but we recommend removing your grip band and handwashing it in warm soapy water to clean it between uses.
Is the SoleCup Thermal travel mug really 100% leakproof?
Yes, the SoleCup travel mug is 100% leakproof, making it perfect for busy commuters and adventurers on the go.
Can I drink from the SoleCup Thermal travel mug with just one hand?
Yes, the press button lid allows you to drink from the SoleCup leak proof coffee travel mug one-handed.
How long can the SoleCup Thermal travel mug keep drinks hot or cold?
The SoleCup travel mug can keep drinks hot for up to 12 hours and cold for up to 24 hours, thanks to its double-walled stainless steel design.
Is the outside of the SoleCup Thermal travel mug hot to the touch when filled with a hot drink?
No, the outside of the SoleCup travel mug doesn’t conduct heat, so you won’t burn your hands while enjoying your hot drink.
Is the SoleCup Thermal travel mug easy to clean?
Yes, the SoleCup travel mug is simple to clean thanks to its easy disassembly feature. The base of the lid can also be removed for thorough cleaning.
Does the SoleCup Thermal travel mug fit in most car cup holders?
Yes, the SoleCup travel mug fits most car cup holders, making it a convenient addition to your daily commute.
Is the SoleCup Thermal travel mug slip-resistant?
Yes, the non-slip silicone base of the SoleCup travel mug ensures it won’t slide around on surfaces.
How do I drink from the SoleCup Thermal?
Simply press the button on the lid to open and close your SoleCup.
How do I keep my drink hot for as long as possible?
To keep your drink as hot as possible it’s best to warm your cup using hot water first.
How do I avoid pressure building up in the SoleCup Thermal?
To avoid pressure build up from hot drinks please allow the steam to release before screwing the lid on.
What do I do if the button becomes stiff?
If the button becomes stiff please loosen the lid by unscrewing it to relieve pressure.
Can I use the SoleCup Thermal for carbonated drinks?
The SoleCup Thermal is not intended for use with carbonated drinks.
Is the SoleCup XL travel mug really 100% leakproof?
Yes, the SoleCup travel mug is 100% leakproof, making it perfect for busy commuters and adventurers on the go.
How often will I need to refill the SoleCup XL?
Good news: The SoleCup XL is 40oz or 1.1 Litres. With just one fill, you can stay refreshed for the day.
How long can the SoleCup XL travel mug keep drinks hot or cold?
The SoleCup travel mug can keep drinks hot for up to 8 hours and cold for up to 24 hours, thanks to its double-walled stainless steel design.
Is the outside of the SoleCup XL travel mug hot to the touch when filled with a hot drink?
No, the outside of the SoleCup travel mug doesn’t conduct heat, so you won’t burn your hands while enjoying your hot drink.
Is the SoleCup XL travel mug easy to clean?
Yes, you can put your SoleCup XL travel mug in the dishwasher. However, we would recommend hand washing it with warm soapy water.
Does the SoleCup XL travel mug fit in most car cup holders?
Yes, the SoleCup water cup with straw and lid fits most car cup holders, making it a convenient addition to your daily commute.
What drinks can I use the straw for?
The straws are designed to be used for cold drinks only. We recommend using the drink-opening for all hot drinks.
How can I avoid pressure building up in the SoleCup XL?
To avoid pressure build-up, please allow the steam to release before screwing the lid on.
How do I keep my drink hot or cold for longer?
For optimal thermal performance preheat or precool your cup with hot or cold water for a few minutes. Secure the lid firmly to maintain liquid temperature.
Is the SoleCup XL lead free?
Yes, the SoleCup XL is lead free. The XL has undergone a full LFGB test, with the results confirming no lead content at all.
How much does shipping cost?
Shipping costs vary depending on the shipping location and total value of the order. For orders over £15 we offer free shipping in the UK and express shipping for £3. For orders under £15, UK delivery costs £2.
How long will my order take to arrive?
Free Shipping: We advise up to 5 working days though it typically takes 2-3 working days.
Express Shipping: We advise up to 3 working days though it typically takes 1-2 working days.
Shipping outside of the UK: We advise 7-10 working days.
Do you ship outside of the UK?
Yes, we ship to Europe and the USA. Global shipping is also available.
My order hasn’t arrived – what should I do?
In the first instance please check whether a delivery slip has been left for you. Or, if your delivery driver often leaves parcels for you with a neighbor or safe place, please check there also. If you still cannot locate your parcel please contact: paul@solecup.com with your order number.
How do you ship your orders?
Orders are sent via Royal Mail and will arrive in a recyclable cardboard box sealed with kraft paper tape.
I can’t find my country at the checkout?
If you cannot see your country in the delivery options, please email: paul@solecup.com
We offer a 30-day returns period, starting from the day your order is delivered.
To qualify for a refund, your SoleCup must be unused, unwashed, and returned in its original condition and packaging.
Please note that return postage costs are the responsibility of the customer, unless the item is faulty or incorrect.
Returns can only be accepted for SoleCups purchased directly from our online store. If you purchased your SoleCup through an authorised retailer, please contact them directly to arrange your return.
To start a return, email us at paul@solecup.com with your order number and photos showing any issue. We’ll get back to you with the next steps as quickly as possible.
If you’d like to cancel your order, please contact us before it’s dispatched. If we’re able to stop it in time, we’ll cancel the order and issue a full refund.
If you have any questions or feedback, you’re in the right place!
At SoleCup, we’re always working to improve, and your input helps us do just that.
For co-branding or wholesale inquiries, please click here.
For general questions, email us at paul@solecup.com, and we’ll get back to you within 24 hours.